📋 General FAQ
Answers to all your questions about six66
Bonuses, deposits, KYC, support, and cricket betting — find detailed answers to the most common questions from Bangladeshi players, all in one place.
After joining six66, both new and experienced players often have many questions. How do you get a bonus, which mobile banking service can you use to deposit, how do you complete identity verification, or what happens to a bet if it rains during a cricket match — this page was created to give direct answers to exactly these questions. Read through the five sections below, and if you still cannot find a solution, reach out to our 24/7 support team.
Bonus Terms & Conditions Bonus
After opening an account at six66, you get a 100% welcome bonus on your very first deposit. The maximum bonus amount is ৳5,000. For example, if you deposit ৳1,000, an extra ৳1,000 bonus is added, making your total balance ৳2,000. The bonus is credited automatically — no separate request needed.
At six66, the wagering requirement is calculated on the bonus amount only — not by adding the deposit and bonus together. A 15x wagering requirement applies to the bonus. Example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 15 = ৳15,000 in bets before the winnings from that bonus become withdrawable.
Yes, you can request to cancel a bonus even after claiming it. However, cancelling the bonus will also cancel all winnings earned from that bonus. Contact the support team via live chat to cancel a bonus. Your original deposited funds will not be affected, provided the wagering conditions have not been met.
Yes, bonuses have a set expiry period. If wagering is not completed within that period, the bonus is automatically cancelled. The expiry date and conditions for each bonus are clearly stated in the bonus offer. For the latest information, check the promo page or contact the support team.
The welcome bonus is capped at ৳5,000. So if you deposit ৳12,000, you will receive a bonus of ৳5,000 — making your total balance ৳17,000. A 15x wagering requirement applies to the bonus, meaning you will need to bet ৳5,000 × 15 = ৳75,000 to withdraw the bonus winnings.
Identity Verification (KYC) KYC
Yes, the name on your six66 account must exactly match the name on your mobile wallet (bKash, Nagad, Rocket, Upay) or bank account. If the names do not match, you may face issues at the time of withdrawal and the verification process may be delayed.
six66 may request KYC verification before your first withdrawal or when large transactions begin on your account. Verification may also be initiated if suspicious activity is detected on the account or if there is a concern about multiple accounts.
six66 uses SSL encryption to keep all personal information and documents secure. Information submitted for KYC verification is used solely for identity confirmation and is not shared with any third party. For more details, see the site's privacy policy.
If your verification is rejected, you will generally receive an email explaining the reason. Common reasons include blurry images, mismatched names, or expired documents. Resubmit with correct, clear, and up-to-date documents. If you have any trouble, get help from the support team via live chat.
Contact & Support Support
Yes, the six66 support team is active 24 hours a day, 7 days a week. You will receive the same quality of service at night or on holidays. You can reach out at any time according to Bangladesh Standard Time (BST).
six66 has two support channels: (1) Live chat directly on the site — the fastest option, with an immediate response; (2) Email — send a message to [email protected]. For complex issues, including screenshots and detailed information in your email will help the team resolve things faster.
Absolutely. The six66 support team provides assistance in both Bengali and English. Full support in Bengali has been set up with Bangladeshi players in mind, so feel free to reach out in whichever language you are comfortable with.
Before contacting support, keep these at hand: your registered username or email, the date and time of the issue (BST), the transaction ID or amount (if relevant), and a clear description of the problem. Having screenshots available will help resolve the issue even faster.
The six66 email support team is also active 24/7. If you need an immediate resolution, it is better to choose live chat. Providing a full description of the issue, screenshots, and transaction details in your email will allow the support team to deliver a faster and more effective solution.
Deposit Questions Deposit
You can deposit at six66 using five methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit amount is ৳300 for every method.
Log in to six66, go to the cashier section, and select Nagad as your deposit method. Send the payment from your Nagad app to the displayed Nagad number and confirm the transaction ID. Funds are usually credited quickly. If you have any issue, share the transaction ID with support via live chat.
First, wait a little while, as there can sometimes be a slight delay on mobile banking networks. If the balance still does not appear, contact live chat with your payment transaction ID, amount, and time. The support team will verify the matter quickly and resolve it.
When depositing with bKash, make sure to send to the specific bKash number provided in the cashier. The name on your bKash account must match the name on your six66 account. Enter the correct amount in the cashier and keep note of the payment reference. If you are unsure, get instructions from live chat.
The minimum withdrawal amount at six66 is ৳500. The withdrawal process is generally completed within 1 hour. This quick turnaround applies to any method — bKash, Nagad, Rocket, Upay, or bank transfer. Having your KYC verification completed makes withdrawals even smoother.
Cricket & Sports Betting Sports
If a match is cancelled or declared a no-result due to rain or another reason, bets are generally voided and the stake is refunded. However, the rules for specific markets may differ — some markets may be settled if the match has passed a certain number of overs. It is a good idea to check the rules for that market before placing a bet.
Popular cricket markets at six66 include match winner, toss winner, total runs (over/under), first wicket to fall, top run scorer, series winner, and super over winner. For example, you can bet on the total runs market in a Bangladesh vs India match.
Yes, six66 offers betting on BPL, IPL, T20 World Cup, and other international tournaments organised by the ICC. You will also find multiple markets for Bangladesh Tigers matches and various international series.
Yes, six66 offers live in-play betting. Odds change in real time as the match progresses, and you can place bets by assessing the current situation. In-play betting is available not only for cricket but also for other sports including football and kabaddi.
The welcome bonus is generally usable in both categories, but the conditions of specific promotions may differ. Whether a particular bonus applies to sports betting, casino games, or both is clearly stated in the terms of that offer. Ask the live chat support to be sure.
Still have questions? We are ready to help
Our support team is by your side 7 days a week, 24 hours a day — in both Bengali and English.
Chat with us directly via live chat on the site
Email us: [email protected]
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